Return and Refund Policy

At WearInWatchCrafts, customer satisfaction is our priority. We carefully inspect every product before dispatch. Please read our Return & Refund Policy before placing an order.

1. Eligibility for Return

Returns are accepted only if:

  • The product is received in a damaged condition.

  • The wrong product has been delivered.

  • The product has a manufacturing defect.

To be eligible for a return, you must:

  • Raise a return request within 48 hours of delivery.

  • Record a clear unboxing video starting before opening the package and continuing until the product is fully removed.

  • Share clear photos of the damaged or incorrect product along with the unboxing video.

  • Keep the product unused, unwashed, with all original tags, packaging, and accessories intact.

Important: Claims for damaged, missing, or incorrect items cannot be accepted without a complete unboxing video.

2. Non-Returnable Items

Returns will not be accepted for:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Color variations caused by screen or lighting differences.

  • Minor variations in handcraft, print placement, stitching, or texture, as these are natural characteristics of handmade products.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Requests made after the return window has expired.

3. Refund Process

Once the returned product is received and inspected:

  • If approved, the refund will be initiated within 5–7 business days.

  • The refunded amount will be credited to the original payment method used during purchase.

  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the amount to reflect in your account.

4. Replacement Policy

Where stock is available, we may offer a replacement instead of a refund for:

  • Damaged products.

  • Incorrect products received.

  • Manufacturing defects.

If the product is unavailable, a full refund will be processed.

5. Return Shipping

  • If the return is approved due to our error (damaged, defective, or wrong item), WearInWatchCrafts will arrange the return pickup or reimburse reasonable return shipping charges where applicable.

  • Returns sent without prior approval may not be accepted.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled.

If a prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

7. Refund Rejection

Refunds or returns may be declined if:

  • The required unboxing video is not provided.

  • The product is found to be used, washed, or damaged after delivery.

  • The return request contains false or misleading information.

  • The returned product does not match the original order.

8. Contact Us

For return or refund assistance, please contact us with your order number and supporting photos/videos.

Email: wearinwatch@gmail.com

Please mention your Order ID in all communications for faster assistance.